These Terms and Conditions govern the use of the website moveonfisio.com and the provision of services by moveOn Fisio. Everything is gathered here in one place: who we are, how bookings, cancellations and monthly plans work, and what we do with your data.
Bookings can be made online, by phone, by message or in person. Individual sessions are paid for at the clinic at the end of the session, unless the online booking requires payment in advance. Group class monthly fees are paid at the beginning of each month.
You may cancel or reschedule free of charge up to the day before the session. If you cancel on the same day, or do not attend, a €10 fee is payable, as that slot was reserved exclusively for you and can no longer be given to someone else.
Your place in a class is personal and non-transferable. The monthly fee corresponds to the weekly frequency contracted and is a fixed amount, regardless of how many classes are actually attended, of public holidays or of absences.
You may join at any point in the month; the first monthly fee is calculated pro rata for the classes remaining until the end of that month. There is no minimum commitment period: cancellation takes effect the following month, and simply has to be communicated before that month begins.
The trial class costs €15 (Mat Pilates, Hypopressives and Barre) or €25 (Reformer Pilates) and is deducted from the first monthly fee if you enrol. It may be rescheduled up to 48 hours before the scheduled time; after that, the fee is not refunded.
The Postnatal class has no trial class: it always begins with an individual pelvic floor assessment. The trial class may be used once per person and per activity.
The 5-session pack may be used for Physiotherapy, Osteopathy, individual Pilates, Manual Lymphatic Drainage and Massage. It is non-transferable and valid for 1 year from the date of purchase.
moveOn Fisio has no direct agreement with any insurer or health subsystem. The client pays for the session and receives a receipt containing everything needed to claim reimbursement from their provider. Reimbursement depends exclusively on the terms agreed with that provider.
Before the first group class, clients are asked to complete a health declaration. The client undertakes to inform moveOn Fisio of any injury, surgery, medical condition, pregnancy or change in their state of health that may affect their ability to exercise.
moveOn Fisio reserves the right to recommend a prior individual assessment, or not to authorise participation in a group class, whenever the client’s safety requires it.
Classes are done barefoot or in socks. Clients must bring their own towel; towels are available at the clinic for €0.50.
moveOn Fisio may change class times, rooms or the professional assigned to a class, informing clients as far in advance as possible. If a class is cancelled for reasons attributable to the clinic, it is either rescheduled or deducted from the following monthly fee.
The prices in force are those published at moveonfisio.com/en/prices. Any price change is communicated to clients with an active monthly plan at least 30 days in advance.
moveOn Fisio adopts the best practices to protect user data against possible improper and/or unauthorised access or use.
The data collected on this website is intended to:
The data collected on this website is not provided by moveOn Fisio to external entities and is only used to satisfy user requests, respond to contacts or product communication.
By accepting the Terms and Conditions on this website, the user hereby consents to the collection and computer processing of their data, authorising them to be entered and stored, for as long as necessary, on an appropriate basis.
The person responsible for processing the data is Figuras e Jornadas, Lda. (moveOn Fisio).
The personal data provided by the user is used to respond to contact requests and to manage bookings. It is only used for marketing communications with separate, express consent, which may be withdrawn at any time by email to moveonfisio@gmail.com.
Pursuant to Law No. 58/2019, of 8 August, users are guaranteed access to their data, and may request its updating, correction or deletion in writing, via email at moveonfisio@gmail.com.
Cookies are small text files saved on a user’s device when visiting certain websites. On subsequent visits, the file is sent back to the website that originated it, thus allowing a user’s preferences to be identified.
The use of cookies is now common practice on most websites, particularly since the rise of electronic commerce.
On this website, when authorised by the user, we use the following cookies:
We use Google Analytics, one of the most used and trusted statistical services, to help us collect this information. The data collected, such as pages visited or time spent on the website, does not allow specific users to be identified, taking into account that visits are anonymous.
moveOn Fisio takes the privacy of its customers and users very seriously, complying with current European legislation in terms of the processing of personal data and privacy. For any questions about privacy or cookies, please contact us via email at moveonfisio@gmail.com.
moveOn Fisio has a Complaints Book available in physical format at its premises and in electronic format at livroreclamacoes.pt.
Pursuant to the provisions of Article 18 of Law No. 144/2015, of 8 September, companies supplying goods or providing services are obliged to inform purchasers of goods or consumers of services about the possibility of resolution of possible disputes by so-called ADR entities (Alternative Dispute Resolution). This obligation came into force on 23 March 2016, and it was only on this date that the General Consumer Directorate published the list of existing and legally authorised ADR entities.
In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at ec.europa.eu/consumers/odr, or the following alternative consumer dispute resolution entities:
For more information, see the Consumer Portal at www.consumidor.pt (under article 18 of Law no. 144/2015, of 8 September).
Talk to us before you book — we’ll explain what applies to your case, with no small print.