Terms and conditions

MoveOn Fisio adopts the best practices to protect user data against possible improper and/or unauthorized access or use.

The data collected on this website is intended to:

  • Personalize the website, according to location/language preferences, so that it is more convenient for users to browse this website;
  • Respond to contact requests from users;
  • Collect and analyze anonymous traffic data, via external statistical services, to allow us to improve this website.

The data collected on this website is not provided by MoveOn to external entities and is only used to satisfy user requests, respond to contacts or product communication.

By accepting the Terms and Conditions on this website, the user hereby consents to the collection and computer processing of their data, authorizing them to be entered and stored, for as long as necessary, on an appropriate basis.

The person responsible for processing the data is MoveOn.

The personal data provided by the user is intended for marketing actions, described in “Cookie Policy”.

Pursuant to Law No. 58/2019, of August 8, users are guaranteed access to their data, and may request its updating, correction or deletion in writing, via email at moveonfisio@gmail.com.


Cookies are small text files saved on a user’s device when visiting certain websites. On subsequent visits, the file is sent back to the website that originated it, thus allowing a user’s preferences to be identified.

The use of cookies is now common practice on most websites, particularly since the rise of electronic commerce.

On this website, when authorized by the user, we use the following cookies:

  • Personalization cookies – allow us to remember user preferences regarding location/language. Therefore, on subsequent visits the user will not have to always select these options, making the visit easier.
  • Statistics cookies – allow us to understand, through the collection of usage statistics, how users navigate our website and how we can improve their experience and website functionality.

We use Google Analytics, one of the most used and trusted statistical services, to help us collect this information. The data collected, such as pages visited or time spent on the website, does not allow specific users to be identified, taking into account that visits are anonymous.

WLB takes the privacy of its customers and users very seriously, complying with current European legislation in terms of the processing of personal data and privacy. For any questions about privacy or cookies, please contact us via email at moveonfisio@gmail.com.


Pursuant to the provisions of Article 18 of Law No. 144/2015, of September 8, companies supplying goods or providing services are obliged to inform purchasers of goods or consumers of services about the possibility of resolution of possible disputes by so-called RAL entities (Alternative Dispute Resolution). This obligation came into force on March 23, 2016, and it was only on this date that the General Consumer Directorate published the list of existing and legally authorized RAL entities.

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:

  1. CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
    Tel.: 213 847 484
    E-mail: cniacc@unl.pt
  2. CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
    Tel.: 289 823 135
    E-mail: cimaal@mail.telepac.pt
  3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
    Tel.: 239 821 690/289.
    E-mail: geral@centrodearbitragemdecoimbra.com
  4. Centro de Arbitragem de Conflitos de Consumo de Lisboa
    Tel.: 218 807 000 / 218807030.
    E-mail: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt
  5. Centro de Informação de Consumo e Arbitragem do Porto
    Tel.: 225 508 349 / 225 029 791
    E-mail: cicap@mail.telepac.pt
  6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
    Tel.: 253 422 410
    E-mail: triave@gmail.com
  7. Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
    Tel.: 253 617 604
    E-mail: geral@ciab.pt
  8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
    Morada: Rua Direita, 27 – 1º Andar, 9050-405 Funchal
    E-mail: centroarbitragem.sras@govmadeira.pt

For more information, see the Consumer Portal at www.consumidor.pt

(under article 18 of Law no. 144/2015, of 8 September)