Everything that usually stays unclear before a first booking is gathered here: how the first session works, what it costs, what happens if you need to cancel, and what our group classes are really like. If your question isn’t here, call us — we always answer.
How to reach us and what to expect on day one.
You can book online, by phone, on WhatsApp, by message or even through Instagram — whichever suits you. Booking online shows you the times that are genuinely available and confirms straight away; over the phone we can help you choose the right service if you are still unsure.
You don’t have to work it out on your own. When you book, tell us your main complaint, your condition or the goal you have in mind, and our receptionist will direct you to the physiotherapist or osteopath best suited to your case. That is exactly why we ask.
If you were referred by your doctor, bring the referral and any relevant exams and clinical information — the more we know, the faster we understand what is going on. If you are coming on your own initiative, you don’t need to bring anything: we carry out the assessment at the start of the session.
Do bring comfortable clothing that lets you move freely.
Yes, we offer 1 hour of parking. When you book we explain exactly how it works at each of our locations.
Of course. During the session our receptionists look after your baby, so you can do your treatment with peace of mind. It is one of the reasons many mothers manage, here, to get back to care they would otherwise keep postponing.
What you pay, what you save, and what you can claim back.
We do. The 5-session pack costs €215, which works out at €43 per session instead of the usual €49.50. Group classes run on monthly plans, with the price per class falling as weekly frequency goes up.
The pack can be used for physiotherapy, osteopathy, individual Pilates, lymphatic drainage and massage sessions. Paediatric osteopathy and traditional Chinese medicine are not included, as they have their own pricing.
You don’t have to decide upfront how to spend it: you can mix, for example, three physiotherapy sessions and two osteopathy sessions.
We have no direct agreement with any insurer or health subsystem. In practice it is straightforward: you pay for the session at the clinic and then claim the reimbursement from your provider. We always give you a receipt with everything they need, and most insurers and subsystems do reimburse physiotherapy and osteopathy.
If you are unsure what your policy or subsystem covers, tell us — we will help you work out what to ask for.
We do, and we can arrange everything by email or at the clinic. You can give an amount of your choosing or a specific service — we will tell you what makes most sense for the person you have in mind.
How long everything lasts, and what happens if you need to cancel.
Individual, duo and online physiotherapy, osteopathy and Pilates sessions last 45 minutes.
In group classes: Mat Pilates, Reformer Pilates, Barre and Postnatal last 45 minutes; Hypopressives last 30 minutes. Reformer Pilates is taught at Berna, in classes of up to 3 people; Mat Pilates, Hypopressives, Barre and Postnatal are taught at Estádio, in classes of up to 7 people.
It depends on the type of booking.
Small classes, always with clinical supervision.
You can, and the trial class fee is deducted from your first monthly payment — so if you stay with us, the class effectively costs you nothing. The trial is €15 for Mat Pilates, Hypopressives and Barre and €25 for Reformer Pilates.
You can join at any point in the month: your first monthly payment is calculated pro rata for the classes left until the end of the month.
The one exception is Postnatal, which has no trial class, because it always starts with the pelvic floor assessment — that assessment is what tells us what your body is ready for and what it is not ready for yet.
There is no joining or registration fee, and the individual assessment is not compulsory for most group classes. Before your first class we only ask you to fill in a health declaration, so we know what to expect.
We do recommend the individual assessment (€49.50, 45 minutes, with a physiotherapist) if you have an injury, have had surgery, have a spinal condition or are pregnant. In those cases the assessment lets us adapt the exercises from day one, rather than finding out along the way.
For Postnatal, the pelvic floor assessment is always the first step — that one is not optional.
Clinical Pilates starts from rehabilitation reasoning: before putting you through any exercise, we look at the condition or movement dysfunction you have and build the work from there. In practice, that is what makes it possible to train even with pain, an injury or a spinal condition, rather than waiting for it to pass.
In our classes this is not an add-on: the classes are deliberately small — maximum 3 people on the Reformer and 7 on the Mat — so that corrections and adaptations can be made person by person. Always with clinical supervision.
In Mat classes we use resistance bands, magic circles, weights, stability balls, discs, yoga blocks and rollers — the equipment changes according to the aim of the class and what each person needs that day.
In Reformer classes we use the Reformer machine with Tower, which lets us fine-tune resistance and is what makes it possible to work with people who have pain or limitations.
If you are going to be away for a longer period — holidays, a work trip, an injury — talk to us in advance.
Choose the time that works for you and we’ll take care of the rest. If you’d rather talk first, call us — we’ll explain what makes sense for your case before you book anything.